(MOBI) Implementing Service and Support Management Processes: A Practical Guide

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    Jewel Rench

    Implementing Service and Support Management Processes: A Practical Guide
    1st Edition

    by Sandra E. Simpson

    Implementing Service and Support Management Processes: A Practical Guide – Click Here

    • Format: paperback, 430 pages
    • Release date: March 31, 2005
    • Language: english
    • ISBN: 9789077212431 (9077212434)
    • Author: Sandra E. Simpson
    • Publisher: Van Haren Publishing

    About The Book

    Containing proven and practical implementation, maintenance, and optimization advice to the IT service and support environment. Authored by widely respected practitioners and experts, and developed with a hands-on approach. It provides a holistic view for setting up a Support Centre and gives a reference for Support managers to evolve their existing Support Centre, guidance to implementing ITIL processes and other Support Centre processes not in ITIL and a focus on operational metrics for the Support Centre.

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