(MOBI) Implementing Service and Support Management Processes: A Practical Guide
- This topic is empty.
- Indlæg
Implementing Service and Support Management Processes: A Practical Guide
1st Edition
by Sandra E. Simpson❗ Implementing Service and Support Management Processes: A Practical Guide – Click Here ❗
- Format: paperback, 430 pages
- Release date: March 31, 2005
- Language: english
- ISBN: 9789077212431 (9077212434)
- Author: Sandra E. Simpson
- Publisher: Van Haren Publishing
About The Book
Containing proven and practical implementation, maintenance, and optimization advice to the IT service and support environment. Authored by widely respected practitioners and experts, and developed with a hands-on approach. It provides a holistic view for setting up a Support Centre and gives a reference for Support managers to evolve their existing Support Centre, guidance to implementing ITIL processes and other Support Centre processes not in ITIL and a focus on operational metrics for the Support Centre.
TXT Implementing Service and Support Management Processes: A Practical Guide by Sandra E. Simpson read online on PC on Audible. Hardcover book Implementing Service and Support Management Processes: A Practical Guide buy. Hardback ebook Implementing Service and Support Management Processes: A Practical Guide Sandra E. Simpson. Online Implementing Service and Support Management Processes: A Practical Guide download for reader on Booktopia. FictionBook book Implementing Service and Support Management Processes: A Practical Guide by Sandra E. Simpson buy cheap.
